Refund Policy

Thank you for choosing Stickee Stuff for your sticker printing needs. We highly value your satisfaction and are committed to delivering top-quality products and exceptional customer service. Before making a purchase, please carefully review our refund policy.

1. Eligibility for Refunds

We understand that there may be situations where you need to request a refund or reprint. Our refund policy covers the following scenarios:

1.1 Defective Products:

  • If you receive stickers with manufacturing defects or errors on our part, we will issue a full refund or provide a reprint of the order at no additional cost.

1.2 Incorrect Orders:

  • In the event that you receive stickers that do not match your approved design or specifications, we will either issue a full refund or reprint the order correctly.

2. Non-Eligibility for Refunds

We are unable to offer refunds in the following situations:

2.1 Customer Error:

  • If the design, content, or specifications of the stickers match what you approved during the order process, we will not issue a refund. Please double-check your designs and order details carefully.

2.2 Change of Mind:

  • Refunds will not be provided for orders based on a change of mind or for products that are no longer needed.

2.3 Delayed Deliveries:

  • While we strive for timely delivery, we are not responsible for delays caused by factors beyond our control, such as shipping carriers, customs, or weather conditions.

3. How to Request a Refund

To request a refund, please follow these steps:

3.1 Contact Customer Support:

  • Reach out to our customer support team at info@stickeestuff.com.au within 30 days of receiving your order. Please include your order number, a description of the issue, and any relevant photographs.

3.2 Assessment:

  • Our team will review your request and assess whether it meets the eligibility criteria outlined in this policy.

3.3 Refund Process:

  • If your request is approved, we will process the refund to your original payment method within 7 business days. If applicable, we may offer a replacement order.

4. Contact Information

For any questions or concerns regarding our refund policy, please contact us using the following information:

5. Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this policy for updates.

By making a purchase from Stickee Stuff, you agree to adhere to the terms and conditions outlined in this refund policy. Your satisfaction is our priority, and we appreciate your trust in our products and services.